Checker - Slow Selling

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Slow Selling Readiness Checker

Thanks for taking the ‘Slow Selling Readiness Checker’: this is designed to ask you a few probing questions, and, from this, to highlight areas for your attention.

We hope you enjoy the assessment: it’s 13 questions: these are not all encompassing: there are many aspects and tools in ‘Slow Selling’, but this will get you started in an easy and helpful way.

Please answer the questions quickly and as openly and honestly as you can. Don’t take time to ponder over them: just give your ‘gut feel’ response: you can take this assessment as many times as you like!

This will produce a simple set of scores which we will email to you, along with the questions, your answers to them, and some action suggestions

Q1. How easy do you think it will be to stand out from your competitors and grow your business in the future?
- Hard
- Not Easy
- About the same
- Easy
Q2. How easy do you find it to regularly slow down, reassess your priorities and take effective action to improve and grow the business.
- Hard
- Not Easy
- OK
- Easy
Q3. To what extent do you put time and money into customer loyalty and reputation systems (rather than always focusing on new customers)?
- Not at all
- Not much
- Some
- Continually
Q4. To what extent do customer reputation and loyalty feature in all your business planning and processes?
- Not at all
- Not much
- Some
- Continually
Q5. How often does your organisation gather customer feedback?
- Not at all
- Not often
- Quite often
- Continually
Q6. To what extent is everyone in the business measured on, and held accountable to continually improving customer reputation and loyalty?
- Not at all
- Not much
- Some
- Continually
Q7. What types of systems do you have to ensure everyone hears relevant customer feedback and continually uses it to improve both behaviour and systems?
- None
- Not many
- Some
- Many
Q8. How often does your organisation make changes to systems and processes based on customer feedback?
- Not at all
- Rarely
- Occasionally
- Continually
Q9. How often does your organisation look at the ‘customer journey’ and assess each point of contact with you to try and continually improve it?
- Not at all
- Rarely
- Occasionally
- Continually
Q10. How confident are you that everyone in your organisation sees customer reputation and loyalty as top priority in their role?
- Not at all
- Not very
- Somewhat
- Very
Q11. How clear do you think everyone is on why customers choose to do business with you, or not, and what you all need to focus on in order to continually improve this?
- Not at all
- Not very
- Somewhat
- Very
Q12. When reacting to issues, what factors do you consider?
- Our only aim is to sort out the current issue.
- The current issue is the focus, but we also try to think of how this affects the customer.
- We’re very mindful of how this will affect the customer experience and we try to focus on this as well.
- We always focus on the long term need for reputation and loyalty above any short-term issue.
Q13. How well do you sleep at night knowing that you have excellent, reliable systems to continually run, develop and grow your business?
- Badly
- Not very well
- Quite well
- Excellently
Get Your Results
We hope this has raised a few questions and ideas for you to get to work on.

Please do come back and review these questions regularly; perhaps even share them with colleagues and trusted customers…

But, of course, these short questionnaires can be a bit simplistic and you often feel like you’re left with more questions than answers! You also need ideas and tools that are specifically designed for your marketplace, your type of organisation and that really address the daily issues you have.

Here are 3 small and easy actions you can take! Please tick all that interest you:
- FREE: Join our weekly top tips by email service, and receive 3 free and exclusive eBooks, audio downloads and videos to help you.
- FREE: Put yourself on the priority invitation list for our next webinar that addresses these questions and gives you tips and systems to get to grips with them.
Offers
- PAID: A full hour 1:1 review of your answers with a trained ‘Slow Selling’ coach: just tick the box and we’ll contact you to set it up: £87.
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