Episode Title: Season 2 Episode 34 – How to prepare for a win win meeting.
3 rules to prepare properly for an effective win/win meeting.
Episode Title: Season 2 Episode 33 – How to make sure everyone is exceptional in their job
We look at a story of a lunch at a pub and what this says about how make sure everyone is exceptional at their job
Episode Title: Season 2 Episode 32 – How to stop customers leaving you without telling you
We examine the facts behind customer defection and compare two very different stories to help you understand how to stop this happening to you.
Episode Title: Season 2 Episode 31 – What is the kindness economy?
An examination of the idea of the ‘Kindness Economy’ which, like a lot of things is easy to talk about, and much harder to actually do! This podcast gives tips and systems to start doing it in an easy way.
Season 2 Episode 30 – You know you want to make sure your customers have a great experience but how do you make sure this happens in a small business?
Episode Title: Season 2 Episode 30 – You know you want to make sure your customers have a great experience but how do you make sure this happens in a small business?
Business advisers always tell you that you need to deliver ‘great service’ but what can you actually DO in order to make this happen?
Season 2 Episode 29 – How to make sure your business delivers what’s really important to your customer
Episode Title: Season 2 Episode 29 – How to make sure your business delivers what’s really important to your customer
How to discover and act upon the hidden needs that your customer never tells you about.
Episode Title: Season 2 Episode 28 – How to turn difficult customers into huge business opportunities every time
Difficult customers can make life hard: but what if you took a different point of view and treated them as massive opportunities?
Episode Title: Season 2 Episode 27 – How to motivate your people to always give great service
Motivated people will produce happy and loyal customers: here’s a few ideas to make sure you have motivated people.
Episode Title: Season 2 Episode 26 – Is your business Great or Poor?
In today’s hyper competitive marketplace, you need to be ‘consistently great’ to make good money and grow: here’s an approach to help you actually make this happen.
Episode Title: Season 2 Episode 24 – A measurement system that energises and engages your people
A different approach to measurement systems that will help you motivate and empower your people.