Episode Title: Season 2 Episode 22 – The one big mistake that so many business owners make
A discussion about ‘Customer Focused Missions’ and how they can genuinely help you find and get motivated and enthusiastic people to work with you, who will turn your customers into raving fans.
Episode Title: Season 2 Episode 21 – How to run a small business well and get a good nights sleep
A few thoughts about running an independent business, and how it’s always harder than you think it will or should be .. And what you can genuinely start doing to put things right without buying expensive quick fixes!
Episode Title: Season 2 Episode 20- Sticky Marketing
An Interview with Grant Leboff, founder of the Sticky Marketing Club, on how to get noticed by customers effectively in the age of the empowered customers.
Episode Title: Season 2 Episode 19 – There’s no such thing as a bad review
In this episode we examine online reviews, bust some myths and lean how to benefit from any review whether it’s ‘Good’ or ‘Bad’.
Episode Title: Season 2 Episode 18 – It’s not about getting the sale … it’s about getting the 3rd sale.
A chat with Brendan about how he reinvigorated a business he bought out of receivership, during the lockdown, by focusing on the principles of Slow Selling.
Episode Title: Season 2 Episode 17 – The Secret to Solving Problems is to ‘Go The Extra Inch’
Here’s a simple story of how children learn not to be frightened of sums they don’t understand … and how the tool that solves this problem can be a real help to you to solve problems in your business.
Episode Title: Season 2 Episode 16 – 3 Reasons why your Marketing may not be Working
In this episode we offer an overview of marketing and how the new world of the empowered customer means you may need to do it differently.
Episode Title: Season 2 Episode 15 – Interview with Paul Pavli
In this episode we chat with Paul Pavli about understanding your customer and developing your business with simple tools.
Episode Title: Season 2 Episode 14 – Dangerous Information
Feedback systems are mostly dangerously inadequate: here are 10 steps to get it right!
Episode Title: Season 2 Episode 13 – Interview with Tammy Whalen-Blake
Tammy shares some great tips on reducing stress, being less grey and being more yellow!