Episode Title: Season 2 Episode 18 – It’s not about getting the sale … it’s about getting the 3rd sale.

Summary:
A chat with Brendan about how he reinvigorated a business he bought out of receivership, during the lockdown, by focusing on the principles of Slow Selling.

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Episode Title: Season 2 Episode 17 – The Secret to Solving Problems is to ‘Go The Extra Inch’

Summary:
Here’s a simple story of how children learn not to be frightened of sums they don’t understand … and how the tool that solves this problem can be a real help to you to solve problems in your business.

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Episode Title: Season 2 Episode 16 – 3 Reasons why your Marketing may not be Working

Summary:
In this episode we offer an overview of marketing and how the new world of the empowered customer means you may need to do it differently.

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Episode Title: Season 2 Episode 15 – Interview with Paul Pavli

Summary:
In this episode we chat with Paul Pavli about understanding your customer and developing your business with simple tools.

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Episode Title: Season 2 Episode 14 – Dangerous Information

Summary:
Feedback systems are mostly dangerously inadequate: here are 10 steps to get it right!

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Episode Title: Season 2 Episode 13 – Interview with Tammy Whalen-Blake

Summary:
Tammy shares some great tips on reducing stress, being less grey and being more yellow!

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Episode Title: Season 2 Episode 12 – 7 Small Steps for Business and Financial Success

Summary:
7 small, simple inch by inch steps on personal finance and running a team or a business.

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Episode Title: Season 2 Episode 11 – Interview with Penny Downs

Summary:
A phenomenal insight from a Head of Customer Service on how to grow profits by building relationships and focusing on the real needs of the customer.

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Episode Title: Season 2 Episode 10 – The Year of Excuses

Summary:
This has been the year of excuses: some of them valid, some not so, but customers will very quickly get fed up with businesses that don’t raise their game dramatically as we come out of lockdown.

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Episode Title: Season 2 Episode 9: Sexy online CX measures and tools

Summary:
A short examination of a recent report from McKinsey & Co on new CX tools and how to use them.

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