Episode Title: Season 2 Episode 18 – It’s not about getting the sale … it’s about getting the 3rd sale.
A chat with Brendan about how he reinvigorated a business he bought out of receivership, during the lockdown, by focusing on the principles of Slow Selling.
Episode Title: Season 2 Episode 17 – The Secret to Solving Problems is to ‘Go The Extra Inch’
Here’s a simple story of how children learn not to be frightened of sums they don’t understand … and how the tool that solves this problem can be a real help to you to solve problems in your business.
Episode Title: Season 2 Episode 16 – 3 Reasons why your Marketing may not be Working
In this episode we offer an overview of marketing and how the new world of the empowered customer means you may need to do it differently.
Episode Title: Season 2 Episode 15 – Interview with Paul Pavli
In this episode we chat with Paul Pavli about understanding your customer and developing your business with simple tools.
Episode Title: Season 2 Episode 14 – Dangerous Information
Feedback systems are mostly dangerously inadequate: here are 10 steps to get it right!
Episode Title: Season 2 Episode 13 – Interview with Tammy Whalen-Blake
Tammy shares some great tips on reducing stress, being less grey and being more yellow!
Episode Title: Season 2 Episode 12 – 7 Small Steps for Business and Financial Success
7 small, simple inch by inch steps on personal finance and running a team or a business.
Episode Title: Season 2 Episode 11 – Interview with Penny Downs
A phenomenal insight from a Head of Customer Service on how to grow profits by building relationships and focusing on the real needs of the customer.
Episode Title: Season 2 Episode 10 – The Year of Excuses
This has been the year of excuses: some of them valid, some not so, but customers will very quickly get fed up with businesses that don’t raise their game dramatically as we come out of lockdown.
Episode Title: Season 2 Episode 9: Sexy online CX measures and tools
A short examination of a recent report from McKinsey & Co on new CX tools and how to use them.