Season 3 Episode 12 – How to have an awkward conversation with a customer without losing them or harming my reputation

Season 3 Episode 12 – How to have an awkward conversation with a customer without losing them or harming my reputation

Episode Title: Season 3 Episode 12 – How to have an awkward conversation with a customer without losing them or harming my reputation

Summary:
A short explanation of how to use a powerful, but simple, tool called a \’win/win agreement\’ to raise and address all sorts of awkward situations and prevent you getting in to them in the first place.

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