The world has transformed at such a fast pace that there’s a lot of dangerous misinformation out there. Either
from ignorance or from deliberately trying to mislead you because of your confusion.
In the old days, these types of solutions to problems were called ‘snake oil’.
These short videos will help you cut through the rubbish and find common sense ideas to build your business
without sacrificing principles or profits.
Customer service is a complete waste of time and money
Here’s a short video called: ‘Customer service is a complete waste of time and money’.It explains why the old chestnut of ‘customer service’ has no relevance in the world of the empowered customer and social media, and what perhaps you could focus on instead in order to build reputation, attraction and loyalty into all you do!
We hope you’ve got some value from these ideas: if there’s anything you feel we need to add, please let us know by contacting us.
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