A short 2-minute video from Guy Arnold at Slow Selling explaining why the phrase ‘The Customer is Always Right’ can be simplistic, crass and demotivating. The video suggests a more effective alternative phrase.
The Customer is NOT Always Right
MORE TO EXPLORE
This week’s blog is about a podcast interview I had with Tammy Whalen-Blake.
Tammy runs a movement called ‘Go to yellow’: the idea behind this is that so many people are continually running around just to get things done every day, that their life starts to lose focus and they become what she calls ‘grey people’.
Instead, she suggests that perhaps it’s a good idea to try and ‘go to yellow’.
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