Season 2 Episode 2: What does customer experience mean?

After graduating in Law from Exeter University, Guy began a career in the licensed trade that included being a sales rep, business troubleshooter, real ale brand builder, country pub owner on Dartmoor, area manager, pub buyer, divisional director and operations director for a FTSE 100 Company. He then branched out on his own, advising businesses on customer loyalty, reputation, sales and referrals. In this role, he has worked with hundreds of different businesses across the UK and Europe, from major international banks and leisure organisations to 'go getting' SMEs who aim to make a real impact in their markets. He runs a business consultancy organisation on Dartmoor, in Devon, UK, focusing on sales attraction, conversion and customer loyalty systems. He licenses his material 'Slow Selling' to people and organisations globally.