In our last Blog we talked about ‘How to get people to do what you want’. Because, as a leader or manager in an independent

You’ve been there! You’ve asked someone to do something – they’ve agreed to do it … but it just hasn’t got done! Why is it

As a leader or manager in an Independent business, the buck usually stops with you. And that can be hard to deal with! Sometimes you

Everyone wants to win. If you’re a business owner, you want your business to grow, your people to be engaged and your profits to flourish.

‘Passion’ is a word often used in the context of customer attraction, sales and customer experience: passion will drive excellence and continual improvement, passion will

This is the last small idea on small steps you can take, that don’t cost much and will result in a significant benefit to you,

As promised, over the next 8 weeks, we’ll be sharing one small idea every week on small steps you can take, that don’t cost much

As promised, over the next 8 weeks, we’ll be sharing one small idea every week on small steps you can take, that don’t cost much

As promised, over the next 8 weeks, we’ll be sharing one small idea every week on small steps you can take, that don’t cost much

As promised, over the next 8 weeks, we’ll be sharing one small idea every week on small steps you can take, that don’t cost much

As promised, over the next 8 weeks, we’ll be sharing one small idea every week on small steps you can take, that don’t cost much

As promised, over the next 8 weeks, we’ll be sharing one small idea every week on small steps you can take, that don’t cost much

As promised, over the next 8 weeks, we’ll be sharing one small idea every week on small steps you can take, that don’t cost much

We’ve all now heard of Coronavirus: in fact, it seems that noone’s speaking of anything else at the moment. I’m sure by now that you

As a customer, we seem to be surrounded by people asking for feedback. Some do it quite well, but most do it fairly badly. And

Professional feedback systems In our last blog, we discussed that in this digital era, customers can leave their feedback anywhere, at any time. This transformation

In this digital era, customers can leave their feedback anywhere, at any time. This transformation has formed what is called The Feedback Economy, an economy

I read recently that engagement on Social Media is down almost 50% year on year. No surprises there: ever more people are shouting ever louder

Some people think they’re not in the ‘sales department’. Of course they are. They’re selling connection, communication or forward motion. They’re selling ways of thinking,

The HubSpot customer code is: SOLVE FOR THE CUSTOMER. We don’t want to satisfy them, we want to delight them. Our goal is to help

In today’s frantic marketplace it’s easy to miss the true winners.  So many organisations spend so much money advertising, hyping and interrupting across a multitude

Customer service isn’t an expensive, time-consuming obligation. It’s a strategic selling investment … if you want it to be. For example: Tesla saw that Ford

Most people have heard of the 80/20 rule, but it’s often much easier to understand it than to put it into practice. The key principle

Everyone is seeking to ‘attract customers’ … all day, in every sphere of life: we all want other people to be attracted and interested in

Everyone wants to ‘succeed’ and everyone wants to ‘win’… especially in sales! But ‘winning’ in sales 100% of the time is unrealistic … sometimes you

Every business owner or leader wants their team to be empowered: working enthusiastically and effectively and making decisions as if it were their own business.

Every business owner or leader needs to know what their customer really thinks of them. But it’s not easy to do it right and it’s

Every business owner or leader would like to grow a business … and the quicker the better. So this is a brief instruction on how

Organisations have generally noticed and started responding to the fact that customers are empowered, and don’t pay attention to their ‘official’ marketing. And one of

‘Passion’ is a word often used in the context of customer attraction, sales and customer experience: passion will drive excellence and continual improvement, passion will

All too often, when trying to promote goods and services, organisations are tempted to ‘sex up’ their promise: A ‘one time’ only offer This week

Three essential rules for effective customer feedback As a customer, we seem to be surrounded by people asking for feedback. Some do it quite well,

A short while ago I wrote an Article that had large and continual amounts of interest shown in it, so it struck me that it’d

It’s probably true to say that everyone would like to be able to charge more and everyone would like more customers… But isn’t it a

What do customers really want? Is this perhaps the ‘ultimate question’ for every sales person, manager and leader to know the answer to? Because, if

If you found this blog after a Google search, I expect you’re looking for an ‘amazing secret trick’ to get potential customers to pay more

It’s easy to know that it’s a good idea to slow down, but the real question is HOW to do it? The internet is awash

Further to my last blog ‘What is success?’, here are a few thoughts on the principles that make up ‘success’. I would suggest that the

In the perpetual race for survival and profit, every organisation basically has three choices: Stay as we are and hope for the best. Race to

We recently had some workmen repairing our roof. Whenever we have people working for us, we aim to ensure they are kept refreshed and cared

Ok: a bit of a crass question? But one that’s worth considering … and perhaps coming to a conclusion on? Otherwise: if we don’t know