

Dangerous Information
There is only one thing worse than not gathering feedback, and that is to gather feedback badly.
There is only one thing worse than not gathering feedback, and that is to gather feedback badly.
Episode Title: Season 2 Episode 14 – Dangerous Information Summary:Feedback systems are mostly dangerously inadequate: here are 10 steps to get it right!
This week’s blog is about a podcast interview I had with Tammy Whalen-Blake.
Tammy runs a movement called ‘Go to yellow’: the idea behind this is that so many people are continually running around just to get things done every day, that their life starts to lose focus and they become what she calls ‘grey people’.
Instead, she suggests that perhaps it’s a good idea to try and ‘go to yellow’.
Episode Title: Season 2 Episode 13 – Interview with Tammy Whalen-Blake Summary:Tammy shares some great tips on reducing stress, being less grey and being more
Here are 7 small, simple inch-by-inch steps that we can all take to be much more successful in our business & finances on a day-to-day basis.
Episode Title: Season 2 Episode 12 – 7 Small Steps for Business and Financial Success Summary:7 small, simple inch by inch steps on personal finance
Through a chance discussion on LinkedIn, I had the enormous privilege of speaking recently with Penny Downs, Head of Customer Service at Sysco Speciality Group.
Episode Title: Season 2 Episode 11 – Interview with Penny Downs Summary:A phenomenal insight from a Head of Customer Service on how to grow profits
A short 2-minute video from Guy Arnold at Slow Selling explaining why gathering feedback is so often a fruitless and frustrating exercise, and how dangerous
A short 2-minute video from Guy Arnold at Slow Selling explaining why using ‘special offers’ to attract customers and get them to buy is like
A short 2-minute video from Guy Arnold at Slow Selling explaining why the phrase ‘The Customer is Always Right’ can be simplistic, crass and demotivating.
Here’s a 3 minute myth-busting Video to give you a boost: ‘Just because you’ve got sexy tools, doesn’t make you sexy’ … It’s about marketing
Here’s a short video called: ‘Customer service is a complete waste of time and money’. It explains why the old chestnut of ‘customer service’ has
Business advisers tell you that you have to deliver ‘amazing customer service’, but this is complete rubbish! This video tells you the hidden truth and
In a recent article, McKinsey and Co stated: History clearly shows the value of investing in customer experience during a downturn. In the last economic
Customers will be desperate to get out, and to start interacting with local and independent businesses. We’re all fed up with Amazon and the like, and we recognise the importance and joy of good independent businesses!
So, this restart gives these businesses a magical opportunity to get and keep hordes of new customers.
Episode Title: Season 2 Episode 10 – The Year of Excuses Summary:This has been the year of excuses: some of them valid, some not so,
This research is very detailed and has some really helpful points, but we need to be careful not to be misled by sexy tools and impressive sounding words!
This podcast discusses why the winners always gather and act on feedback, why most businesses don’t, and what they can actually do about this.
The willingness to gather, listen and respond to feedback is the key to success! So why is it that so few businesses do it well?
Episode Title: Season 2 Episode 8: How to do Feedback Properly Summary:This podcast discusses why the winners always gather and act on feedback, why most
So many big brands have become expert at marketing … to persuade us to do and buy things that we afterwards regret, because, over the long term, we’ve realized that we’ve been misled and sold some real horse manure … but that it was so well packaged, it looked irresistible at the time!
So why might you trust us? What’s our USP?
Kindness & Principles.
In this episode we ask: what are the deepest beliefs of ‘Slow Selling’ and why should anyone believe in them?
By mistake, I learnt the 4 principles of ‘Slow Selling’ and like all principle-centred material, I find that, if I stick to it, it gets great results, and when I deviate, I start to head into trouble.
In this episode, Guy identifies a few key moments that led him to the principles of Slow Selling, and a few instances where he deviated from them, and how these experiences led him to believe in Slow Selling.
I was recently recording some videos for the soon to be launched ‘Slow Sellers Association’, and we were covering the issue of after-sales and customer loyalty.
It strikes me from my experiences as a customer that this is an area where so many businesses fail miserably.
In fact, I think this is perhaps the biggest hidden cost and missed opportunity out there for most organisations.
In this episode we look at ‘after-sales’ which far too often are just and ‘after-thought’ and discuss how this attitude can make them the biggest hidden cost AND missed opportunity in so many businesses.
A short time ago I was lucky enough to interview Lesley Anderson from Hedgerow Marketing on Skype.
We talked about marketing and selling, and how and why people get this so wrong: especially on LinkedIn … and how to get it right.
Episode Title: Season 2 Episode 5: Interview with Lesley Anderson from Hedgerow Marketing Summary:A short interview with online marketing specialist Lesley Anderson about how to
When you understand people’s personal stories and experiences, and how these have influenced what they believe and do, you can really understand the key principles, and learn ways you can apply these principles to your own personal situation.
Episode Title: Season 2 Episode 4 – My story: how I found the principles of Slow Selling Summary: The best systems are blindingly obvious common
Here are some simple actions that are easy to do, cost nothing, and over the long term, will have a massive impact on your happiness, motivation and, of course, success.
Episode Title: Slow down to succeed more in 2021 Summary: In this week’s blog and podcast I talk about 3 simple personal systems:a few simple
It’s easy for people like me to say to business owners: ‘You need to focus on making sure your customer experience is really good’ But
Episode Title: What does customer experience mean? Summary:It’s easy for people like me to say to business owners: ‘You need to focus on making sure
Ok, so 2020 is over at last, and we’re raring to go for 2021 …but what, no matter how good your start of the year
Episode Title: How to make 2021 a truly successful year without the stress and without the BS Summary:Guy Arnold outlines 4 simple free steps any
When I was running my own pub and hotel business many years ago, I worked literally 7 days a week from 7am to midnight (with
Episode Title: The 4 Main Frustrations Summary:This podcast outlines the feedback from our summer survey of independent businesses, and suggest some answers to their 4
How many times have you taken some training, and 3 weeks later forgotten almost everything you learned, and failed to make any permanent changes to
Episode Title: Weekly Planning Summary:We all know what we COULD do better – the problem is actually changing our habits and doing them. This podcast
When I start work with a new client, invariably I spend the first couple of days looking and listening within their business, to the owners,
Episode Title: Hope is not a strategy Summary:When asked: ‘What do your customers think of you?’ Most leaders say: ‘I hope they like us’
My son is a chiropractor. Before he qualified as a chiropractor, I guess I felt the same way as most other people about my health:
Episode Title: Fake it until you make it Summary:Why do we all find it so hard to change our habits? This podcast will give you
Slow Selling isn’t the only ‘Slow’ movement. There are slow cities, slow food, slow relationships, slow sex and slow parenting, to mention just a few.
Episode Title: Slow tips for a more productive day from Carl Honore Summary:Why do we all find it so hard to change our habits? This
I was reading the obituaries a few days ago and chanced upon the review of Eddie Van Halen’s life. I knew nothing about Eddie Van
Episode Title: Eddie Van Halen Summary:In this week’s podcast, we examine the ideas and actions that turned Eddie Van Halen into a worldwide rock superstar,
Here’s a once in a lifetime, never to be repeated offer! Click now!!!!! How often do we hear this? And how often is it the
Episode Title: Last Chance Offer Summary:How to slow down and stop having to offer special offers and deals to get your customers to notice you
I cannot take credit for the title of this blog: I am a great fan of a marketing genius called Russell Brunson, and he used
Episode Title: Stop Stopping Summary:The problem with ‘getting it right’ is that it’s often easier to do the opposite: most people fail because they stop
Many years ago, when my wife and I owned a busy pub and hotel on the edge of Dartmoor, we wanted to do it up,
Episode Title: What I’m Terrible At Summary:It’s important to know what you’re not great at, and find ways to get them done by others, so
When I was working for a small independent Brewer in Salisbury called Gibbs Mew, I remember one night going out for a drink with the
Episode Title: You CAN Be Remarkable Summary:It may seem unattainable to become ‘remarkable’ and instead to settle for ‘pretty good’, but it’s actually not as
This week I spent a very enjoyable 15 minutes interviewing the co Author of ‘Slow Selling’, Brendan Donnelly. We spoke about: Business success and failure.
Episode Title: An Interview With Brendan Donnelly Summary:A short chat with my co author of ‘Slow Selling’ on slowing down, simple ideas and westmorland slate
Getting up this morning the valley was full of mist, and the hint of the start of Autumn was in the air. It was a
Episode Title: How To Survive The Forthcoming Meltdown Summary:A huge recession is definitely on the way: it’s just a question of when: here are two
I recently was asked by a colleague to write a piece about ‘Slow Selling’ for Digital Agencies. It took some time, I was fairly pleased
Episode Title: Slow Down To Sell More Summary:I recently was asked by a colleague to write a piece about ‘Slow Selling’ for Digital Agencies. It
They do say that adversity reveals the true character of a person or organisation, rather than hides it. And this can be seen in so
Episode Title: What Do You Need To Do To Become Truly Customer Focused? Summary:They do say that adversity reveals the true character of a person
Episode Title: Action Is The Antidote To Despair Summary:A single simple tip to help you start taking action and climb out of problems or stressful
In my last blog, I shared some very painful memories of owning a business on the edge of bankruptcy 25 years ago – caused by
Episode Title: We’re All Struggling And It’s OK Summary:As an independent business manager, it’s tough do do it right and we’re all struggling: you’ve multiple
In my last blog, I mentioned that, many years ago, my wife and I had bought a large pub and B&B on the edge of
Episode Title: A Story About Referrals Summary:Referrals, and any business advice, can be pretty dry stuff: here’s a true story about a referral system that
In our last blog, we outlined the power of referrals and gave you 4 steps to start setting up an effective referral system. We hope
Episode Title: The Power Of Referrals Summary:When cash is tight, the best strategy for business growth is referrals: that’s easy to say, but how can
I’m writing this blog because I’m in the middle of writing the ‘Slow Selling Guide to Referrals’ training for the Slow Sellers Association (which will
Episode Title: How To Be More Flexible And Innovative Summary:It’s easy to understand that being flexible and innovative is the key to survival in tough
In our last blog (and podcast), we talked about ‘Where is my business going’ and we mentioned the need to be ‘flexible and innovative’: so
Episode Title: What Will Happen To My Business In The Future? Summary:Its tough out there, especially at the moment. The only thing certain about plans
All the talk at the moment is of ‘how tough it is’ to keep in business and make a profit. But, if you think its
Episode Title: How To Keep Going When Everything Seems To Be Going Wrong Summary:Its tough out there, especially at the moment. The only thing certain
Its tough out there, especially at the moment. The only thing certain about plans is that they won’t work out exactly as planned. So, as
Episode Title: A Tool To Help You Get The Results You Need Summary:As a leader or manager in an independent business, the buck stops with
Over the weekend we were chatting with friends, and our friend, Andy, asked me: ‘What does Slow Selling’ do for businesses that they can’t get
In our last Blog we talked about ‘How to get people to do what you want’. Because, as a leader or manager in an independent
Episode Title: A Tool To Help You Get The Results You Need Summary:As a manager or owner of an independent business, you want the best
Episode Title: How To Get People To Do What You Want Summary:As an owner or manager in an independent business, the buck stops with you.
You’ve been there! You’ve asked someone to do something – they’ve agreed to do it … but it just hasn’t got done! Why is it
Episode Title: How to Cope With the day to day and Continually Improve Summary:You now have the key tools to use that guide everything: this
Episode Title: The 4 Principles That Govern All Behaviour Summary:What makes everyone tick? How can you influence thouse around you to get the results you
Episode Title: Being Remarkable One Step At A Time Summary:How remarkable can you be? In this hyper competitive market is ‘good enough’ good enough? This
Episode Title: Results Are The Only Thing That Matters Summary:Do you want consistently better results? Of course you do. But somehow other things and time
Episode Title: Making Horses Thirsty – Why Most Training Doesn’t Work Summary:Do you want your people to be more motivated and innovative? How can you
Episode Title: The Background Story Of Slow Selling Summary:How on earth did anyone think of ‘Slow Selling’? Find out the true facts behind the story
As a leader or manager in an Independent business, the buck usually stops with you. And that can be hard to deal with! Sometimes you
Everyone wants to win. If you’re a business owner, you want your business to grow, your people to be engaged and your profits to flourish.
‘Passion’ is a word often used in the context of customer attraction, sales and customer experience: passion will drive excellence and continual improvement, passion will
This is the last small idea on small steps you can take, that don’t cost much and will result in a significant benefit to you,
As promised, over the next 8 weeks, we’ll be sharing one small idea every week on small steps you can take, that don’t cost much
As promised, over the next 8 weeks, we’ll be sharing one small idea every week on small steps you can take, that don’t cost much
As promised, over the next 8 weeks, we’ll be sharing one small idea every week on small steps you can take, that don’t cost much
As promised, over the next 8 weeks, we’ll be sharing one small idea every week on small steps you can take, that don’t cost much
As promised, over the next 8 weeks, we’ll be sharing one small idea every week on small steps you can take, that don’t cost much
There is only one thing worse than not gathering feedback, and that is to gather feedback badly.
Episode Title: Season 2 Episode 14 – Dangerous Information Summary:Feedback systems are mostly dangerously inadequate: here are 10 steps to get it right!
This week’s blog is about a podcast interview I had with Tammy Whalen-Blake.
Tammy runs a movement called ‘Go to yellow’: the idea behind this is that so many people are continually running around just to get things done every day, that their life starts to lose focus and they become what she calls ‘grey people’.
Instead, she suggests that perhaps it’s a good idea to try and ‘go to yellow’.
Episode Title: Season 2 Episode 13 – Interview with Tammy Whalen-Blake Summary:Tammy shares some great tips on reducing stress, being less grey and being more
Here are 7 small, simple inch-by-inch steps that we can all take to be much more successful in our business & finances on a day-to-day basis.
Episode Title: Season 2 Episode 12 – 7 Small Steps for Business and Financial Success Summary:7 small, simple inch by inch steps on personal finance
Through a chance discussion on LinkedIn, I had the enormous privilege of speaking recently with Penny Downs, Head of Customer Service at Sysco Speciality Group.
Episode Title: Season 2 Episode 11 – Interview with Penny Downs Summary:A phenomenal insight from a Head of Customer Service on how to grow profits
A short 2-minute video from Guy Arnold at Slow Selling explaining why gathering feedback is so often a fruitless and frustrating exercise, and how dangerous
A short 2-minute video from Guy Arnold at Slow Selling explaining why using ‘special offers’ to attract customers and get them to buy is like
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