When I run training sessions, I start by asking: And the number one answer always is: How can we get more customers? But this is the wrong question. Because most

I came across this as a post in LinkedIn a few weeks ago, and I thought it was so good, that I copied it and posted it here! It’s from

Feedback is a gift: Done properly, it helps you know what needs changing (and what to do to change it) AND it tells you want customers would like (and how

We used to have a window cleaner who cleaned our windows. He did an OK job and we never had reason to complain, but we also never had reason to

Here’s a secret: You Don’t Have to Be Special to Be Successful! … you don’t need talent, luck, or a special gift to succeed. You need to be organised. Consistent.

One of the main complaints I hear from business owners is: ‘I’ve been told to run feedback systems, but they don’t really work: I don’t get very much feedback, and